You may return device in original condition within 30 days of purchase for a full refund.

Ice Bags
Please return ice bag in original condition within 10 days of purchase for a full refund.

For ALL returns:

  • Please Contact Us prior to mailing item(s) back to receive a Ship To address and a Return Authorization Number
  • Sender is responsible for the return shipping costs
  • Refunds are provided upon receipt and inspection of the item(s).


Yes, we ship Worldwide!:)

We do our best before shipping to ensure any paperwork needed by us to complete on our end is complete and accurate. We are not responsible for items delayed or held up in Customs once they leave the United States, so please be aware of your policies before placing order and contact us if you  have any questions or concerns about shipping.

See also:  Polebuff Limited Warranty and Liability Disclaimer

Thank you